Ingrid Andrews started work at Bovey Castle, a five-star hotel, and went on to deal with judges, barristers and lawyers. In the early 2000s, she fell off a horse and crushed three of her vertebrae. She was later made redundant when the recession hit, and decided to retrain and work in a Polish nursing home near Exeter, Devon. In 2007, she established Angel Home Care – which focused on providing in-house care on the Devon moors. Although a great number of their visits are small-scale and quick, Angel staff together see 7,000 service users every month. Ingrid discusses how things have scaled up in the 12 years they’ve been active, and the other factors that have contributed to Angel’s success.
The 11 national organisations who together are responsible for the regulation and oversight of general practice in England have published a joint view of the principles that define quality in general practice. This national strategy will form the basis for defining quality measures and best practice.
Today, the Regulation of General Practice Programme Board (RGPPB) publishes its statement on the shared view of quality in general practice. It was developed with the support of organisations representing providers, professionals and the public, and draws together existing frameworks into an overarching set of principles. By bringing together multiple definitions of quality, the Board can begin to reduce the workload and duplication for health care providers in providing evidence of outcomes for quality assurance. This was a key aim set out in the General Practice Forward View (GPFV), NHS England’s strategy for GP services.
The shared view of quality does not describe a set of processes, pathways or clinical outcomes as these will are improved continually. An overly prescriptive definition would inhibit quality, as it would be limited by our current understanding of best practice.
Professor Steve Field, Chief Inspector of General Practice and co-Chair of the RGPPB said:
“There is little argument that general practice is one of the most important elements of health care in England.
“There are various organisations that play a role in the regulation and oversight of general practice and to not work constructively with each other would be a disservice to the hard work of GPs and practice teams across the country.
“That is why, for the first time, we have brought together these bodies to agree a clear, common vision of the kind of service that all general practices should provide and that all patients in England are entitled to expect.
“Importantly, this is not a new additional framework but a set of guiding principles for compassionate and patient-centred care, capturing the essence of general practice.
“Taking the same approach to assessing quality means we can begin to streamline our work and reduce duplication, thereby making it easier for practices to respond.
Over the next year, as national organisations, commissioners, health care practitioners and those representing patients, we will provide clarity on how we will embed the shared view of quality in the oversight, regulation, commissioning and provision of general practice.”
News from the Care Quality Commission, original article can be found here:
We are currently not looking for permanent staff, but we are always happy to receive applications and increase our bank staff.
Why work for Angel Home Care?
We are a leading domiciliary care provider in South Devon, providing excellent care and enablement. Our staff are proud to wear the logo and be part of the Angel Home Care family, we develop a nurturing work environment and invest in our staff.
Please view our vacancies page if you would like to apply.
We are extremely happy to announce the release of our new website!
After months of planning and design we are pleased to release the new site.
The site has been designed to be clean, easy to use and straight to the point. It has been designed to showcase our services, areas of operation and easily share our news/vacancies.
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