Ingrid Andrews started work at Bovey Castle, a five-star hotel, and went on to deal with judges, barristers and lawyers. In the early 2000s, she fell off a horse and crushed three of her vertebrae. She was later made redundant when the recession hit, and decided to retrain and work in a Polish nursing home near Exeter, Devon. In 2007, she established Angel Home Care – which focused on providing in-house care on the Devon moors. Although a great number of their visits are small-scale and quick, Angel staff together see 7,000 service users every month. Ingrid discusses how things have scaled up in the 12 years they’ve been active, and the other factors that have contributed to Angel’s success.